Terms of Service

You must be at least 14 years old and able to enter into a legally binding agreement to use the Service.

You may need to create an account or sign in, with Google, with a code sent to your email address or with a password, which you can protect with two-factor authentication. You are responsible for maintaining the security of your account and for all activity under it.

You must provide accurate information and keep it up to date.

The Service provides AI-assisted functionality, which may include processing prompts, screenshots, files, or other user-submitted content through third-party AI providers in order to generate outputs or assist with tasks.

When you ask it to, Hintora can also do tasks for you on your Mac, for example with:

• files you name in Desktop, Documents or Downloads, which it can read, create or change;
• Notes and Reminders, where it can add or change items;
• the apps you connect, as Section 12 describes.

You are responsible for the tasks you ask for and for checking what Hintora did. Some actions, such as changing or replacing a file, cannot be undone, so keep copies of anything you can’t afford to lose.

We may change, improve, suspend, or discontinue any part of the Service at any time.

Parts of the Service rely on third-party providers, including authentication providers, payment processors, and the AI model vendors we use through Vercel’s AI Gateway. Those providers operate under their own terms and privacy policies. Our Privacy Policy lists each of them and what it handles.

We are not responsible for outages, delays, or failures caused by third-party services outside our reasonable control.

The Service uses artificial intelligence and automated systems. Outputs may be incomplete, incorrect, or unsuitable for your specific use case.

You are responsible for reviewing and verifying any output before relying on it. The Service must not be used as a substitute for professional advice or for high-risk, safety-critical, medical, legal, financial, or emergency decisions.

You may submit prompts, screenshots, text, images, files, or other content (“User Content”) to the Service.

You represent and warrant that:

• you own or have the necessary rights to submit the User Content,
• your User Content does not violate any law or third-party rights,
• you will not submit content that is unlawful, infringing, abusive, malicious, or harmful.

You grant us a limited, non-exclusive, worldwide license to use, transmit, process, and display User Content solely as necessary to operate and provide the Service.

You agree not to:

• use the Service for unlawful purposes,
• reverse engineer, copy, resell, or exploit the Service except as allowed by law,
• interfere with the security or operation of the Service,
• upload malware, harmful code, or abusive content,
• use the Service to violate privacy, intellectual property, or other rights of others,
• attempt to bypass rate limits, access controls, or safety controls,
• use the Service in a way that breaks the usage policies of the AI model providers behind it, such as Anthropic, OpenAI and Google,
• use the Service to create content that deceives, harasses or harms others, or that impersonates a real person,
• ask Hintora to act in accounts, files or systems you are not allowed to use,
• scrape, automate or load the Service beyond normal personal or team use, or use it to build a competing product.

The Service is offered on three paid plans: Lite, Pro, and Max. You can use it free for 7 days; after that, you need one of these plans to keep using it.

By purchasing a subscription, you authorize Stripe to charge the applicable fees, taxes, and renewal charges unless you cancel before the next billing date.

Some subscriptions bought before we moved to Stripe are billed through Whop instead, until they end.

Unless stated otherwise, subscriptions renew automatically for the same billing period.

You are responsible for any applicable taxes, duties, or similar governmental charges.

Cancelling inside your free week costs nothing.

Refunds are available only where the subscription has not been used at all.

A user is eligible for a full refund only if:

• the subscription was purchased, and
• the user has not used the Service in any way.

For purposes of this policy, “used” means any actual use of the paid Service, including but not limited to:

• submitting any prompt,
• uploading or submitting any screenshot, image, or file,
• sending any request through the Service,
• receiving any generated output,
• consuming any credits, quota, or billable usage,
• making any live or API-backed use of paid functionality.

Once any usage has occurred, the subscription becomes non-refundable, except where a refund is required by applicable law.

You can use the Service free for 7 days before you pay anything.

When you pay, you ask us to start providing the Service at once. You acknowledge that, once the Service has started, you lose the 14-day right of withdrawal that consumers in the EU otherwise have for online purchases.

This does not affect your other statutory rights as a consumer.

Hintora can take notes of a meeting. It records on your Mac: your microphone and, if you allow it, the sound of other apps on your Mac, such as the other people in a call. No bot or extra participant joins the meeting, and Hintora does not tell the other participants that you are taking notes.

Nothing is recorded until you start it. Hintora may offer to take notes when a meeting app uses your microphone, but it records only if you accept, and it shows that it is recording until you pause or stop. The recording is turned into text and the audio is not kept, as our Privacy Policy describes.

You are responsible for telling the other participants that you are recording and for getting their consent wherever the law requires it. The rules differ from place to place, and some require the consent of everyone in the meeting. When you start, Hintora reminds you to let everyone know, unless you turn that reminder off; the reminder does not do this for you.

Do not record a meeting where recording is not allowed or where a participant has objected. You are responsible for the notes you take and for how you use and share them.

You can connect other apps and accounts to Hintora, such as your email, calendar, documents or project tools. Hintora acts in a connected app only on your instructions: when you ask it to, or within what you set up an agent or a schedule to do. Before it sends, deletes, shares or otherwise does something that matters in a connected app, Hintora shows you what it is about to do and waits for you to confirm.

Hintora acts in your name, through the account you connected. You are responsible for those actions as if you had taken them yourself, including that they comply with the law and with the connected app’s own terms. Check what Hintora proposes before you confirm it. Each connected app is provided by its own company under its own terms, and we are not responsible for it.

You can disconnect any app at any time in Hintora’s settings. Disconnecting stops Hintora from acting in that app and revokes its access where the app allows; it does not undo actions already taken.

You can create a team, or join one by invitation or with a team link. A team has owners, admins and members. Owners and admins can invite and remove members; only an owner can make someone else an owner or remove one, and a team’s last owner must name another before leaving.

A team shares its dictionary and snippets: every member can see and use them, members can remove what they added, and owners and admins can remove anything. Everything else in your account, such as your library, meeting notes, memory, questions and connected apps, stays yours and is not shared with the team.

Team seats are priced per seat and arranged with us. Whoever buys the seats pays for them and decides who uses them. If you create a team for an organization, you confirm that you may act for it.

If you leave a team or are removed, or delete your account, what you added to the team stays with it, without your name. When the last person leaves a team, the team and what it shared are deleted.

The Service, including its software, design, branding, and underlying technology, is owned by us or our licensors and is protected by intellectual property laws.

These Terms do not transfer any ownership of the Service to you.

While you have an account and comply with these Terms, we grant you a personal, non-exclusive, non-transferable and revocable license to install and use the Hintora app on Macs you own or control, on as many Macs as your plan allows, only to use the Service. The license ends when your account ends.

The app updates itself, so it keeps working with the Service and receives security fixes; this cannot be turned off. It checks for new versions and downloads them in the background. Every update is signed by us and checked before it is installed.

A downloaded update is installed when you choose, or on its own while you are away: when your Mac has been idle or locked for a while and Hintora is not in use. Installing restarts the app, which takes a few seconds. We never install while you are using Hintora, for example during a question, a guide, dictation or a meeting recording. You can install a waiting update at any time with Update now. To tell when you are away, the app reads only how long your Mac has had no keyboard or mouse input and whether its screen is locked; this stays on your Mac and is never sent to us.

An update may add, change or remove features. If a change would materially and negatively affect your access to or use of a paid plan, we will tell you in advance, by email or in the app, and you may cancel within 30 days of being told and receive a refund for the unused part of the paid period. We are not responsible for problems caused only by not installing an update we offered and told you about. Each version’s changes are listed in the app’s What’s New page. By installing the app, you agree to receive these updates.

The app includes open-source components, which are licensed under their own licenses, listed in the app.

If you provide suggestions, ideas, or feedback, we may use them without restriction or compensation to you.

We may suspend or terminate your access to the Service immediately if:

• you violate these Terms,
• we believe your use poses legal, security, or operational risk,
• required by law,
• a third-party provider materially restricts or prevents the provision of the Service.

You may stop using the Service at any time and cancel your subscription in accordance with your billing settings.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

We do not guarantee that the Service will be uninterrupted, error-free, secure, or fully accurate.

To the maximum extent permitted by law, Hintora EOOD and its directors, officers, employees, affiliates, partners, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, goodwill, or business opportunities arising out of or related to the Service.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service shall not exceed the greater of:

• the amount you paid us for the Service during the 12 months before the claim arose, or
• EUR 100.

Nothing in these Terms limits liability that cannot legally be excluded.

You agree to indemnify and hold harmless Hintora EOOD from claims, damages, liabilities, and expenses arising from:

• your use of the Service,
• your User Content,
• your violation of these Terms,
• your violation of any law or third-party rights.

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the Service after changes take effect means you accept the updated Terms.

We keep a record of which version of these Terms you accepted and when: when you sign up, and the first time you sign in after a new version takes effect.

These Terms are governed by the laws of Bulgaria, excluding conflict of law rules.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Sofia, Bulgaria, except where mandatory consumer protection law provides otherwise.

For legal or support questions, contact: